shipping-and-return-policy

Last Updated: August 28, 2026

Thanks for shopping with Scope Clip (“ScopeClip,” “we,” “us,” or “our”). This page explains how we ship orders and how returns and exchanges work. If anything here doesn’t answer your question, email us at hello@scope-clip.com and we’ll sort it out.

1. Order Processing

Orders are typically processed and packed within 1–2 business days of purchase, Monday through Friday. Orders placed on weekends or holidays are processed the next business day.

Once your order ships, you’ll receive a confirmation email with tracking information.

2. Shipping Methods & Delivery Times

We currently ship within the United States via

Shipping Method	Estimated Delivery Time
Standard Shipping	3–7 business days

Delivery times are estimates provided by the carrier and are not guaranteed. Delays caused by the carrier, weather, or high-volume periods (holidays, promotions) are outside our control.

3. Shipping Rates

Shipping cost is calculated at checkout based on your order size and destination.

4. International Shipping

At this time, ScopeClip ships to addresses within the United States only.

5. Order Tracking

Once your order ships, tracking will be sent to the email address used at checkout. You can also check order status by logging into your account at scope-clip.com/my-account.

If tracking shows your order as delivered but you haven’t received it, please check with neighbors and your local carrier facility first, then contact us at hello@scope-clip.com within 7 days so we can help investigate.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@scope-clip.com — we can update the address only if the order has not yet shipped.

7. Returns

We want you to love your ScopeClip. If you’re not satisfied, we accept returns under the following conditions:

Returns must be requested within 30 days of the delivery date.
Items must be unused, unworn, and in their original condition and packaging.
Proof of purchase (order number or receipt) is required.

To start a return, email hello@scope-clip.com with your order number and reason for return. We’ll send you return instructions, including the return address.

8. Non-Returnable Items

For hygiene reasons, the following items cannot be returned once used:

Charms or clips that have been worn or attached to a stethoscope
Final sale or clearance items (if applicable)

9. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot issue a refund for a return that doesn’t arrive.

10. Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).

11. Exchanges

Want a different design or color instead of a refund? Email hello@scope-clip.com with your order number and the item you’d like instead, and we’ll walk you through it, subject to availability.

12. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery at hello@scope-clip.com with your order number and a photo of the item. We’ll arrange a replacement or full refund at no additional cost to you.

13. Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@scope-clip.com. We process orders quickly, so once an order has shipped we’re unable to cancel it — but we will always try to catch it in time.

14. Contact Us

Scope Clip

Beavercreek, Ohio 45430

Email: hello@scope-clip.com

Phone: (801) 845-4919

Hours: Monday–Friday, 9:00 AM – 5:00 PM

Scope Clip